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Team Issue Tracker for Outlook & SharePoint

Raise trouble tickets from Outlook emails to one or more SharePoint lists

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Issue Tracker Personal Edition works as an incident ticket administration system in your Microsoft Outlook and SharePoint. It offers an easy way to gather ticket information from emails, authorize technicians and problem areas, set due date and other custom metadata, and then raise problem tickets in one of the determined SharePoint lists, where these can be traced and collaborated with other technicians and stakeholders.

- Smooth integration with Microsoft Outlook1 and SharePoint2
- Directly pick up trouble tickets from emails in Outlook
- Export caller contacts, issue descriptions and attachments from emails to the SharePoint tickets
- Pick up trouble ticket from your actual Outlook Contacts or from Global Address List
- Automatically pick up trouble tickets from incoming emails, authorize technician and due date
- Automatically record and add technician and caller email responses and replies to ticket
- Keep a consolidated and hierarchical view of of email communications in the ticket
- Automatically send out notification emails to caller or technician on helpdesk events
- Map and issue only those fields or metadata that you require
- Special Outlook views for sorting your published Outlook items
- Compatible with POP, IMAP, Public folders and Exchange mailbox
- Special MSI installer available for enterprise wide deployment (upon request)
- Automatically monitor due date lapse and notify technician and managers
- Edit or add comment to existing ticket directly from Outlook
- Automatically insert due date appointment into the calendar of the technician
- Update a SharePoint Calendar list, with all the ticket due date appointments
- Embedded Knowledge Base in Outlook and SharePoint
- Search tickets (stored on SharePoint) directly from Outlook
- Integrated OLAP Statistics & Summary Report Generator tools
- Support for Office 2013, Office 365 New, SharePoint 2013

Name Team Issue Tracker for Outlook & SharePoint
Developer | see all products from this developer
Product Homepage Team Issue Tracker for Outlook & SharePoint
License Free to try (Shareware)
Last Week Downloads 2
All Time Downloads 806
Filename IssueTrackerPersonalSetupx86.msi
Filesize 18.7MB
MD5 Checksum C80871AD4E89C3EAD73961EE0C740C8B
OS Support Win 7/8/Vista/XP
Category Internet

100% CLEAN Certification

BadgeTeam Issue Tracker for Outlook & SharePoint has been tested by team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. Our editors will recheck this software periodically to assure that it remains clean.


Old Versions

Software Date Added
Team Issue Tracker for Outlook & SharePoint August 05, 2015 - Latest Version
Team Issue Tracker for Outlook & SharePoint December 09, 2014

Download the free Team Issue Tracker for Outlook & SharePoint