Presenting smarter ticketing
Remove repetitive ticket tasks with macros: set pre-made replies and ticket properties all with a click.
Work together as one body
Allow, auto assign or simply accept tickets yourself and create smooth, consistent support at all times.
Share classified data among team members with private notes. Review, work together and advise on the most demanding tickets.
Do everything without lifting a finger
Organize case rules including automation and triggers. They run following the scenes when particular conditions are met, so you can concentrate on making customers happy.
A single inbox for all conversations.
Whether customers contact you through email, the support portal or other channels, you get front row seats with Helprace.
Ticket Statuses for speedy service.
Just mark, file, assign, and forget about it! Track tickets by importance levels or create custom labels for sorting.
Customer profiles. For a great first impression.
Monitor cross channel tasks and view personal information using customer profiles.
Feels just like email.
Don’t annoy your customers with logins or ticket numbers. Want HTML email messages?
|Developer||Helprace | see all products from this developer|
|Last Week Downloads||2|
|All Time Downloads||73|
|OS Support||Windows All, Android, Mac OS X, Mac Other|