HelpDesk OSP transforms arriving e-mails into SharePoint list items. Rich text, attached files, formatting, included images, priority, sender data ‒ all is contained in the ticket.
Also empty tickets can be generated inside Outlook.
HelpDesk OSP includes three important parts:
- Add-in for Outlook, installed on each helpdesk worker’s client computer or on a server placed Outlook for use with OWA. No installation on the SharePoint site. Once installed in Outlook, HelpDesk OSP is compatible with all profiles, for example with an Office 365 Outlook account. FAQ
- SharePoint Lists. HelpDesk OSP is compatible with all list templates offered by Microsoft for SharePoint, and they can be customized to fit the organization's needs.
- Excel report for performance examination.
Tickets can be generated:
- Manually from a selected e-mail, task or appointment .
- Manually when a problem is reported in another way. Sender data can be taken from the Outlook contacts or from the Global Address list.
- Automatically from all e-mails in a designated folder.
|Name||HelpDesk OSP, for Outlook and SharePoint|
|Developer||kalmstrom.com Business Solutions | see all products from this developer|
|Product Homepage||HelpDesk OSP, for Outlook and SharePoint|
|License||Free to try (Shareware)|
|Last Week Downloads||0|
|All Time Downloads||245|
|OS Support||Win 7/XP|
100% CLEAN Certification
HelpDesk OSP, for Outlook and SharePoint has been tested by Download82.com team against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean. Our editors will recheck this software periodically to assure that it remains clean.